Call JoãoBook Demo
The Revenue Desk process

From the first enquiry to a clear next action.

We build a controlled inbound response workflow around your operation. Your team approves the customer experience before it goes live.

01
Map the response path

Start with one workflow that matters.

We map where the enquiry enters, what your team needs to know and who should own the next step. This becomes the operating blueprint.

  • Identify the call types, questions and permitted answers
  • Define capture fields and escalation scenarios
  • Agree the responsible team member or queue for each handover
02
Configure Aria

Give the AI voice agent clear operating rules.

Aria is configured around the approved answers, language needs and handover rules of your customer journey—not a generic script.

  • Test the 15-language voice experience relevant to your customers
  • Set approved qualification and information-capture questions
  • Define when the workflow should hand a conversation to a person
03
Connect what is useful

Keep the next action visible to your team.

Where it supports the workflow, we connect approved calendars, CRM records, notifications or booking systems. The goal is simple: clear context and clear ownership.

  • Match information capture to the fields your team actually uses
  • Set the notification and handover route
  • Use a smart website journey when a better web entry point is needed
04
Test and operate

Launch only after your team can review the flow.

We run agreed acceptance scenarios, record what needs adjustment and review the workflow with a named operating contact after launch.

  • Test real-world scenarios with your approved inputs
  • Confirm team readiness and exception handling
  • Review response and handover records to improve the next iteration
Test the voice experience

Aria has been tested in 15 languages.

Speak to the live voice demo in the language you choose. The production language experience is then configured around the customer journey your operation approves.

ArabicEnglishHindiUrduRussianFrenchSpanishPortugueseTurkishItalianTagalogMandarinGermanJapaneseKorean
See your first workflow

Bring one customer journey to a 15-minute demo.

We will map the first response, questions and handover route that a Revenue Desk could support in your business.

Book a 15-Minute DemoCall João Directly